Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms applicable to bookings and payments made on SwissXP.in, a brand of ARCH Destinations India. This policy is structured to align with standard requirements of online payment gateways and travel service providers.

---

1. Nature of Services

SwissXP provides travel-related services including, but not limited to, Swiss rail passes, mountain excursions, sightseeing activities, tours, hotels, and customized holiday packages. SwissXP primarily acts as an intermediary between customers and service providers.

2. Cancellation Policy

• Cancellation terms vary based on the specific product, service, or supplier involved.
• Once a booking is confirmed, cancellation charges may apply as per the respective supplier’s policy.
• Certain products such as rail passes, mountain excursions, promotional fares, or special offers may be non-cancellable and non-refundable.
• Customized holiday planning or consulting fees are non-refundable once the service has commenced.

3. Refund Policy

• Refunds, if applicable, are processed strictly as per the cancellation rules of the concerned service provider.
• Service fees, convenience charges, consulting fees, or payment gateway charges are non-refundable unless stated otherwise.
• Approved refunds will be processed to the original mode of payment only.
• Refund processing timelines may range from 45 to 90 working days depending on providers, banks, and payment gateways.

4. Partial Utilization & No-Show

• No refunds for partially utilized services, no-shows, or unused booking components.
• Missed services due to late arrival, denied boarding, documentation issues, or personal reasons are non-refundable.

5. Service Changes or Cancellations by Supplier

• If a provider cancels or modifies a service, SwissXP will assist with alternatives or applicable refunds as per supplier policy.
• SwissXP is not liable for additional expenses caused by such changes.

6. Force Majeure

No refunds are guaranteed for disruptions beyond reasonable control, including natural calamities, weather, strikes, political unrest, government restrictions, pandemics, or technical failures.

7. Chargebacks and Disputes

• Customers should contact SwissXP for refund queries before initiating chargebacks.
• Unjustified chargebacks may lead to service suspension and recovery of costs.

8. Final Authority

SwissXP.in reserves the right to make the final decision on refunds and cancellations, subject to supplier rules and applicable laws.

9. Contact Details

SwissXP.in
ARCH Destinations India
505, Highway Commercial Centre, I B Patel Road,
Opp. The Fern Hotel, Goregaon East,
Mumbai – 400063, India
Email: info@swissxp.in,info@archdipl.com